Shipping policy

Delivery & Shipping Information

At PETALDOLLY, we work to make your delivery experience clear, reliable, and easy to follow. Please review the information below before placing your order 🤍

Processing Your Order

Once your order is placed, our team will begin preparing it for shipment.

Most orders are processed within 1–3 business days after payment confirmation. Orders are handled Monday through Friday, excluding weekends and public holidays.

During busy periods, promotional events, or holiday seasons, processing may take a little longer than usual.

Estimated Shipping Time

After your order has been shipped, delivery time will depend on your location and selected shipping method.

United States Orders

International Orders

Delivery times are estimates and may vary due to carrier service, destination, customs processing, weather, or other logistics conditions.

Shipping Costs

Tracking Information

Once your package has been shipped, you will receive a tracking confirmation by email.

Tracking updates may take 1–3 business days to appear. Carrier scans can sometimes be delayed, especially during peak shipping periods.

Delivery Delays

While we do our best to ship orders on time, delays may occasionally happen due to factors outside our control, including carrier delays, customs clearance, severe weather, high order volume, or incorrect shipping details.

In rare cases, delivery may take up to 15–20 business days depending on shipping conditions.

Address & Delivery Responsibility

Please make sure your shipping address is complete and accurate before checkout.

PETALDOLLY is not responsible for packages shipped to incorrect addresses entered by customers. If an order is returned or requires reshipment because of incorrect address information, additional shipping fees may apply.

Once a package is marked as delivered by the carrier, PETALDOLLY is not responsible for lost, stolen, or missing packages. Please contact the shipping carrier directly for assistance, and our team will help where possible.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or local fees required by their country.

These charges are not included in product prices or shipping fees.

Need Help?

For shipping questions or order support, please contact us:

PETALDOLLY
📧 support@petaldolly.com

Thank you for shopping with PETALDOLLY ✨