Contact & Support

Questions? We’re here to help.

At PETALDOLLY, we want your shopping experience to feel simple, clear, and worry-free. If you need help with an order, sizing, shipping, returns, or product details, our customer support team will be happy to assist you.

Customer Care Email

For any questions or order support, please contact us at:

📧 support@petaldolly.com

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you faster.

Response Time

Our support team aims to reply within 24–48 business hours.

Please note that response times may be slightly longer during weekends, holidays, or high-volume promotional periods.

Business Address

PETALDOLLY
📍 228 Park Ave S, Suite 36824
New York, NY 10003
United States
(not a return address)

This address is not used for returns. If you need to return an item, please contact us by email first so we can provide the correct return instructions.

We’re Happy to Assist With

  • Order questions
  • Shipping and tracking updates
  • Sizing help
  • Return requests
  • Product information
  • General customer support

Thank you for choosing PETALDOLLY. We truly appreciate your trust and support ✨